Privacy Policy
Last updated: 15 October 2026
This policy explains how Horizon Boost collects and uses your personal data when you use horizonboost.top, our Discord server and our services, in line with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and Portuguese Law no. 58/2019.
1. Who is responsible for your data
The data controller is Horizon Boost, an independent service run by private individuals. For any privacy question or request, open a support ticket on our Discord server at https://discord.gg/Nh2E3w6hqT.
2. What data we collect
Data | Where it comes from |
|---|---|
Email address, order ID, products bought, amount paid, payment status | Checkout on the Website |
Epic Games or Steam username, Discord username | Checkout questions |
IP address, country, browser and device information | Your visit to the Website and checkout, for security and fraud prevention |
Discord user ID, username and the messages you send in tickets and channels | Our Discord server |
Account login details you choose to share for a rank boost | Your ticket, only for rank boosts where our player plays on your account |
Your rank, match screenshots and progress updates | Created while we deliver the service |
We do not receive your full card or bank details. Payments are handled by SellAuth and its payment providers.
3. Why we use it, and the legal basis
Purpose | Legal basis (GDPR art. 6) |
|---|---|
Process your order, deliver the service and talk to you about it | Performance of a contract, art. 6(1)(b) |
Keep the payment records the law requires | Legal obligation, art. 6(1)(c) |
Prevent fraud and abuse, keep the Website and Discord server secure, moderate the server | Legitimate interests, art. 6(1)(f) |
Handle complaints, refunds and legal claims | Legal obligation and legitimate interests |
Post a finished order in our rank-ups channel without your account name | Legitimate interests; you can object at any time |
Non-essential cookies | Consent, art. 6(1)(a). See the Cookie Policy |
We do not sell your data and we do not use it for automated decisions that have legal or similarly significant effects on you.
4. Account login details
If you share account login details for a rank boost, we use them only to deliver that boost. They are visible only to the booster assigned to your order and to our staff, inside your private ticket. We delete the ticket messages containing them once your order is complete, and we ask you to change your password afterwards.
5. Who we share data with
We share personal data only as needed to run the service, with:
- SellAuth, our e-commerce platform, which hosts the Website and processes checkout and orders;
- payment providers connected through SellAuth, which process your payment as independent controllers;
- Discord, which hosts our server and tickets;
- Ticket Tool, the bot that creates support tickets and stores ticket transcripts;
- Cloudflare, which protects and delivers the Website;
- the booster or coach assigned to your order, who works under our instructions and confidentiality;
- public authorities, where the law requires it.
6. Transfers outside the European Economic Area
Some of these providers, including Discord and Cloudflare, process data in the United States or other countries outside the EEA. Where they do, the transfer relies on an adequacy decision such as the EU-US Data Privacy Framework, or on the European Commission's Standard Contractual Clauses.
7. How long we keep it
Data | How long |
|---|---|
Payment records | As long as the law requires them to be kept |
Order details and ticket transcripts | Up to 3 years after the order, to handle complaints and legal claims |
Account login details | Deleted when the order is complete |
Discord messages in public channels | Until you or we delete them, or you leave the server and ask us to remove them |
Security logs | Up to 12 months |
8. Your rights
You have the right to access your data, have it corrected or deleted, restrict or object to its use, receive it in a portable format, and withdraw consent at any time without affecting earlier processing. To use these rights, open a support ticket on our Discord server. We reply within one month.
9. Security
We use access controls, private tickets visible only to the people handling your order, and providers with recognised security standards. No online service is completely secure, so we also ask you to use a strong password and two-factor authentication on your game account.
10. Children
Our services are meant for people aged 18 or over, or under 18 with a parent's or guardian's consent. We do not knowingly collect data from children under 13. If you believe a child has given us data, contact us and we will delete it.
11. Changes
We may update this policy. The date at the top shows the latest version. If a change is significant, we will announce it on our Discord server.